IT Support Technician III

Location: Chicago, IL

Department: Service Operations

Type: Full Time

Min. Experience: Experienced

IT SUPPORT TECHNICIAN: Senior Level (Chicago 60613)

Switchfast Technologies is an I.T. Service Provider serving Chicago and the surrounding suburbs.  We've been named one of Chicago's Best and Brightest Companies to Work For in 2017 and 2018.  There are opportunities for experienced Support Technicians to join our team now!  We're looking for technicians who seek change, career growth, and a supportive environment they can succeed in.

It is necessary to have the technical aptitude applicable to our core business, and also embody the values Switchfast operates by.  I encourage a visit to our website ( to learn more about us and see what clients and staff have to say about their experience.

You will be successful in this role if you have the following experience, skills, and qualities: 

  • 3+ Years supporting Windows desktops and laptops, onsite and remote, in a professional services environment
  • Experience supporting Windows Server (MS Exchange, Active Directory, Domain Controllers)
  • Managed requests using a ticketing system
  • Proficiency in business IT Management Principles (work planning, testing, proactive maintenance routines, data integrity, security)
  • Hold one or more current certifications applicable to our business: A+, Net+, HDI Desktop, MTA, MCSA, CCENT, CCNA are good examples
  • Excelled in a customer service driven role
  • Extraordinary attention to detail in assigned tasks
  • Consistently going the extra mile for the team with ambition for continued improvement and career growth

You can expect a lot as a part of the Switchfast team.  The management will focus on nurturing your core strengths and providing significant opportunity for self-improvement, empowerment, and advancement of your technical knowledge.  We encourage your professional growth by establishing career goals for you.  It includes continuing your education through industry certifications, providing you with training materials, full reimbursement for tests, and salary incentives for each new certification.

This is a full-time position, with eligibility for overtime earnings.  Salary is based on your experience, technical aptitude (which we will test in our recruiting process), industry certifications you currently hold, and overall alignment to the needs of our team. We offer BCBS healthcare coverage with domestic partner option, company paid life & disability insurance, a quarterly bonus program, 401k with 4% employer match, paid time off, and regular performance reviews.















Thank you for reading.  I review all applications submitted and will contact you if it is determined you could be successful in this role.  


Victor Kelly

Apply for this Position
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter
Do you have a valid driver’s license?*
What’s your citizenship / employment eligibility?*
What’s your highest level of education completed?*
College or University
Are you 18 years of age or older?*
LinkedInLinkedIn profile URL:
Website, blog or portfolio:
Desired salary*
Earliest start date?*
Can you work weekends?
Can you work evenings?
Can you work overtime?*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
Do you live within 60 minutes (in traffic) to our main office at 4043 N. Ravenswood in Chicago?*
Do you have a valid driver's license and reliable transportation to commute to a client site when necessary? (Chicago/Chicagoland area only)*
What certification(s) have you completed? (active certifications only)*
Have you ever worked for an I.T. Managed Service Provider?*
What inspired you to go into the I.T. field?*
Human Check*