IT Service Supervisor

Location: Chicago, IL

Department: Service Operations

Type: Full Time

Min. Experience: Manager/Supervisor

Switchfast Technologies is a Managed Services Provider serving Chicago and the Chicagoland area.  Our Service Operations team is growing and we are adding a Team Supervisor in our Chicago Office.  The ideal candidate will have experience and aptitude applicable to our core business, and embody the values Switchfast operates by.


You and your team will be exposed to new challenges regularly in your pursuit to deliver unparalleled service.  In addition, you will be supported by a management team that believes the best way for Switchfast to grow is to create a positive work environment filled with challenges, but backed by a supportive culture.


We welcome an opportunity to speak with you if you have the following experience:

  • Managing your team towards client satisfaction goals
  • Schedule staff for various shifts and roles
  • Training new staff
  • Provide quality assurance of fundamentals and tracking of metrics
  • Root cause analysis of client service concerns
  • Applicable technical experience is preferred

Your experience will be applied to the following objectives:

  • Career development guidance in part through regular one-on-one meetings
  • Ensuring accuracy in time and expense entries
  • Managing to achieve goal metrics
  • Reviewing service tickets for accuracy, timeliness and diligent follow up
  • Staff performance reviews
  • Execute CTO initiatives
  • Lead improvement for the Service Operations department

*Please note*  Regular travel (bi-weekly) between Switchfast’s Chicago and Schaumburg office is required.

This is a full-time position.  Salary is based on your experience and overall alignment to the needs of our team.  We offer BCBS healthcare coverage with domestic partner option, company paid life & disability insurance, a quarterly bonus program, 401k with 4% employer match, company paid financial health & wellness assistance, paid time off, and regular performance reviews.

Please include salary requirements with your application.  If it is determined your qualifications & experience could be a good fit I'll be in touch to discuss further!  

 

Sincerely,

Victor Kelly

https://www.linkedin.com/in/vkelly1/

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